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Telstra customers flooded with 'confusing' missed call notifications

Telco blames its MessageBank service and apologises for customer confusion Get our breaking news email, free app or daily news podcast Thousands of Telstra users have reported phantom calls on their mobile devices, with some receiving delayed missed call notifications or voicemails, sometimes days later. The company acknowledged an issue with its MessageBank service on Wednesday night, saying the…

First reported by ABC Australia Latest report 3 sources
Image: ABC Australia
Image: ABC Australia
Read at The Guardian(opens in a new tab)

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Every report we found on this story, oldest first. Each links to the original publisher.

  1. ABC Australia

    Telstra customers flooded with 'confusing' missed call notifications (opens ABC Australia in a new tab)

    Telstra customers have reported their SMS inboxes flooded with messages about missed calls from contacts who had not attempted to call them.

  2. The Sydney Morning Herald

    Mystery missed calls, voicemail alerts leave Telstra customers puzzled (opens The Sydney Morning Herald in a new tab)

    Customers flooded social media sites to report confusion after receiving missed calls from people they said they hadn’t even phoned.

  3. The Sydney Morning Herald

    Missed calls puzzle Telstra customers (opens The Sydney Morning Herald in a new tab)

    Telstra says a hack or cyber breach is not to blame for customers receiving mystery missed calls

  4. The Guardian

    Telstra apologises after customers mystified by phantom missed call notifications (opens The Guardian in a new tab)

    Telco blames its MessageBank service and apologises for customer confusion Get our breaking news email, free app or daily news podcast Thousands of Telstra users have reported phantom calls on their mobile devices, with some receiving delayed missed call…

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